Return & Refund Policy

Last Updated: August 2026

1. General Overview

Thank you for shopping at Elevate360Go. We stand behind our digital marketing frameworks, educational resources, and agency services. However, due to the nature of our products (which contain proprietary, instantly accessible digital information), our refund policies differ based on the specific product or service purchased.

2. Digital Courses & PDF Resources

Strict No-Refund Policy on Downloads.

All sales of instantly downloadable products, including PDF guides, eBooks, cheat sheets, and recorded video courses, are considered final and non-refundable once the transaction is complete and access has been granted.

• Once you have downloaded the material or logged into the course portal, we cannot issue a refund.
• This protects our intellectual property and prevents the unauthorized distribution of our proprietary agency frameworks.

3. Live Masterclasses & Batches

For our Live Masterclasses or Cohort-based training programs, we offer a slightly flexible cancellation policy:

• Pre-launch Cancellations: You may request a full refund up to 72 hours before the first live session begins.
• Post-launch Cancellations: Once the first live session has commenced, or you have accessed the private community group, no refunds will be issued, regardless of your attendance.

4. Agency & Consulting Services

For clients utilizing our performance marketing and SEO agency services:

• Setup Fees: Any initial setup fees or audit fees are non-refundable once work has commenced.
• Retainer Contracts: Monthly retainers can be cancelled with a 30-day written notice. We do not offer prorated refunds for partially used months.
• Ad Spend: We are not responsible for any ad spend paid directly to platforms like Meta or Google. Ad spend is non-refundable by Elevate360Go under any circumstances.

5. Chargebacks & Payment Disputes

We kindly ask that you contact our support team to resolve any issues before opening a dispute with your bank or credit card company. Fraudulent chargebacks (e.g., claiming you did not make a purchase after completing a course) will be met with immediate termination of your account, and we may submit evidence of your access logs to the payment processor.

6. How to Request a Refund

If your purchase falls within the eligible conditions (e.g., cancelling a live class 72 hours beforehand), please follow these steps to request a refund:

1. Send an email to support@elevate360go.com.
2. Include the subject line: Refund Request - [Your Order Number].
3. Provide a brief explanation of why you are requesting a refund.

Our team will review your request and respond within 2-3 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.