Download & Delivery Policy
Learn exactly how and when you will receive access to your purchased digital courses, PDF manuals, and live batch sessions.
1. Delivery Overview
At Elevate360Go, all of our educational products are entirely digital. We do not ship physical products, DVDs, or printed manuals. Because our resources are digital, delivery is generally instantaneous and automated via our platform.
2. PDFs & Recorded Video Courses
When you purchase a downloadable resource (such as an SEO Audit Checklist, Meta Ads Framework PDF, or a pre-recorded video masterclass), the delivery process is as follows:
- Instant Access: Upon successful payment processing, you will immediately be redirected to an "Order Confirmation" page containing your download links.
- Email Delivery: A receipt and download link will be automatically dispatched to the email address you provided at checkout within 5-10 minutes.
- Dashboard Access: If you created an account during checkout, you can log in at any time, navigate to the My Account > Downloads section, and access your purchased materials indefinitely.
3. Live Training Batches & Cohorts
Our Live Courses operate on specific schedules. When you enroll in an upcoming live batch, the delivery of materials works differently than instant downloads:
- Enrollment Confirmation: Instantly upon purchase, you will receive an email confirming your seat in the batch.
- Community Access: Within 24 hours of purchase, you will receive an invitation link to join our private student community group.
- Zoom Links & Schedules: The live meeting links, official schedule, and any pre-course reading materials will be emailed to you 48 to 72 hours before the first live session begins.
4. Agency Services & Consulting Delivery
If you have purchased an agency service (e.g., SEO Setup, Ad Account Audit, Strategy Consultation) directly through our website:
- Onboarding Email: You will receive a specialized onboarding questionnaire within 1 business day of your payment.
- Delivery Timeline: The timeline for delivering audits or setting up campaigns varies by service and will be clearly stated in your onboarding documentation (typically 7-14 business days after we receive your completed questionnaire).
5. Troubleshooting Missing Emails
If you have made a purchase but have not received your access links or confirmation, please follow these steps before contacting support:
- Check Spam/Junk: Automated emails often get filtered by Gmail, Outlook, or Yahoo. Please check your Spam, Junk, and "Promotions" folders.
- Whitelist Our Address: Add support@elevate360go.com to your email contacts to ensure future course updates reach your primary inbox.
- Check Your Dashboard: Log in to your Elevate360Go account on our website. Your purchases are instantly bound to your account, even if the email was delayed.
6. Support Contact
If you have checked your spam folder and still cannot locate your digital downloads or course access instructions after 1 hour, our technical team is ready to help.
Please forward your payment receipt or order number to support@elevate360go.com. We typically resolve access issues within 12-24 hours.